Limited Lifetime Warranty
SmartPhone City LLC (“SmartPhone City”) offers a limited lifetime warranty on all parts and labor associated with the preceding repair. The limited warranty
is made exclusively for the benefit of the original customer of the preceding repair, and as such, is non-transferable. This limited lifetime warranty covers
manufacturer-related part defects on parts installed by SmartPhone City as well as the workmanship associated with the preceding repair only, and does not
cover supplemental damage. Supplemental damage can be defined as any damage unrelated to the preceding repair, including, but not limited to physical
damage or liquid damage to the device. Manufacturer-related defect symptoms may include one or more of the following: a spontaneous or abrupt decline in
overall device functionality, touchscreen sensitivity, or LCD performance. Exclusions to this warranty include, but are not limited to, physical and/or liquid
damage, batteries, accessories and soldered components. Liquid damage and subsequent physical damage which occurs after a completed repair will void this
warranty. SmartPhone City reserves the right to resolve any and all disputes concerning this acknowledgement of limited lifetime warranty coverage.
Limitation of Liability
REPAIR OR REPLACEMENT OF THIS PRODUCT, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. SMARTPHONE CITY SHALL NOT BE LIABLE FOR ANY
INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOST REVENUES, LOST
PROFITS, RENTAL OF REPLACEMENT EQUIPMENT, DOWNTIME, DAMAGE TO PROPERTY, AND THIRD-PARTY CLAIMS, ARISING OUT OF ANY THEORY OF
RECOVERY, INCLUDING WARRANTY, CONTRACT, STATUTORY OR TORT. NOTWITHSTANDING THE TERM OF ANY WARRANTY OR ANY WARRANTY
IMPLIED BY LAW, OR IN THE EVENT THAT ANY WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SMARTPHONE CITY’S TOTAL
CUMULATIVE LIABILITY EXCEED THE PURCHASE PRICE OF THE DEVICE OR SERVICE. USE OF THE DEVICE IS AT YOUR OWN RISK.
Repair Time and Delivery
SmartPhone City will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be
completed within a specific period of time. SmartPhone City shall not be liable for any failures or delay in service due to any cause beyond its control.
SmartPhone City reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.
You recognize that SmartPhone City is an independent, third party repair company not affiliated with any original manufacturer or insurance company and
that having your device repaired or worked on by SmartPhone City may void any manufacturer warranty or ability to utilize insurance providers. SmartPhone
City is not responsible for any warranty that is considered void after repair services by SmartPhone City have been rendered.
You recognize that SmartPhone City is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider
outside the original manufacturer, SmartPhone City does not always have access to original equipment manufacturer (OEM) parts.
You recognize that after any service is performed, the damaged parts that are replaced during service become property of SmartPhone City. Upon payment for
any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.
Liquid Damage Diagnostic and Board Cleaning Service
You understand that due to the nature of liquid damage, a device that may arrive in “working” or “partially working” condition with liquid damage present,
may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components which can result in reduced device functionality after
disassembly and re-assembly.
You understand that if a device is operable upon arrival it is recommended that you back up the device before leaving it to be diagnosed. SmartPhone City is
not responsible for any data loss/ non-working devices after a diagnostic is performed in the presence of liquid damage.
You understand that the goal of a liquid cleaning service is to get the motherboard of the device in an operable condition. This service does not include non-
integrated parts such as physical buttons, batteries, Wi-Fi cards/cables, or any other components that are not built into the motherboard itself.
You understand that if the liquid damage motherboard cleaning service resolves all device issues, then customer will be responsible for the liquid damage
motherboard cleaning fee stated on the work order.
You understand that if additional non-integrated components are needed to fix the device, you will be contacted with a detailed price quote. If you elects to
proceed with the replacement of non-integrated components, the liquid damage cleaning fee will be waved.
You understand that if the motherboard cleaning service does not restore full functionality to the motherboard of the device (meaning the phone cannot be
fully repaired), there will be no charge for the motherboard cleaning service.
Responsibility to Pick Up Devices
Due to space limitations, SmartPhone City requests that you pick up your equipment promptly.
If equipment is left with SmartPhone City and is not picked up within 30 days after being notified by SmartPhone City that your product has been serviced,
SmartPhone City will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold
SmartPhone City harmless for any damage or claim for the abandoned property (as stated in the signed work order every customer receives before the repair
process is initiated), which we may discard or recycle at our sole discretion 30 days from customer being notified that your product has been serviced.
Customer agrees that prior to SmartPhone City servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software,
information, or other files stored on customer’s device to be serviced. Except as expressly provided for herein, SmartPhone City shall not be liable under any
circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files or other media.
Payment for Service
Payment in full for repairs and services must be rendered prior to picking up a device. A non-refundable repair deposit may be required for parts that require
a special order to be placed.
When the repair process has begun after the signing of the work order associated with repair, the customer has consented to this policy and all its attributes.